Terms and Conditions

Welcome to Sanatan Tirth, your gateway to spiritual journeys. By using our services, you agree to the following Terms and Conditions. Please read these carefully before making any bookings or engaging with our services.

1. General Terms

These Terms and Conditions govern the use of the services offered by Sanatan Tirth, including but not limited to spiritual travel bookings, guided tours, accommodation arrangements, transportation, and other related services. By using our website and services, you confirm that you have read, understood, and agree to comply with these terms.

2. Booking and Payment

When you make a booking with us, you are agreeing to the specific terms outlined for that booking, including dates, location, and services. Payments must be made in full before the start of the tour unless otherwise agreed upon. All payments are non-refundable unless the booking is canceled as per our cancellation policy.

• Payment Methods: We accept various payment methods, including UPI, bank transfer, and credit/debit cards.
• Booking Confirmation: A booking is only confirmed once payment is received. You will receive an email confirmation with details of your tour.

3. Cancellations and Refunds

We understand that sometimes plans change. Our cancellation policy is as follows:

• Cancel 30 Days or More Before the Tour: 25% cancellation charge, and 75% will be refunded.
• Cancel Between 16 to 29 Days Before the Tour: 50% cancellation charge, and 50% will be refunded.
• Cancel Between 7 to 15 Days Before the Tour: 75% cancellation charge, and 25% will be refunded.
• Cancel Less Than 7 Days Before the Tour: 100% cancellation charge, no refund.
• Refund Processing Time: Refund requests made within 7 to 15 days after cancellation will be processed as per the refund policy.

If a trip is partially or fully canceled due to reasons beyond our control, such as bad weather, political unrest, communal riots, or government orders causing a location or route to be closed, the refund will be made as per the terms of our cancellation policy. If the trip is canceled within 7 days due to such reasons, no refund will be provided.

4. Health and Safety

Your health and safety are our priority. You are required to provide any health-related information that may impact your ability to participate in certain activities. We reserve the right to refuse participation in activities if your health condition poses a risk to your safety or the safety of others.

• Medical Information: Please inform us of any medical conditions, allergies, or dietary restrictions.
• Fitness Requirements: Some tours may involve physical activities like trekking or climbing. We recommend you assess your physical fitness before booking. On average, participants may need to walk 1 to 5 km per day.
• Chronic Diseases: We advise individuals with chronic diseases not to participate in our tours. Sanatan Tirth is not responsible for any medical issues arising from pre-existing conditions during the tour.

5. Personal Information

By booking with us, you consent to the collection and use of personal information as described in our Privacy Policy. We collect details like your name, contact information, health details, and travel preferences to provide you with the best possible service. You are also required to provide emergency contact details, including a family member’s contact information, for safety purposes.

6. Code of Conduct

All participants in our tours are expected to behave respectfully and responsibly. You must adhere to the rules and guidelines set out by your guide and the local authorities. We reserve the right to remove any participant from the tour if their behavior disrupts the experience or poses a threat to others.

7. Liability

Sanatan Tirth is committed to ensuring a safe and enjoyable journey. However, we are not liable for:

• Any accidents or injuries that occur during the tour, except those caused by our negligence.
• Loss, theft, or damage of personal belongings during the trip.
• Changes in tour schedule due to unforeseen circumstances like weather, political instability, or other external factors.

8. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms and Conditions due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, pandemics, or other events outside our control.

9. Changes to Terms and Conditions

Sanatan Tirth reserves the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication. We encourage you to review these Terms periodically to stay informed about any updates.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

• Email: info@sanatantirth.com
• Phone: 9532342172, 8840762125
• Address: Gilat Bazar, Near Atulanand School, Shivpur, Varanasi 221002, Uttar Pradesh